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Customer Service Representative

POS Change

This is a Contract position in Peel region, ON posted September 12, 2017.

Job Description

Objective:
We are seeking dynamic individuals who embrace customer service. Persons interested in joining a growing company and strive to provide a great experience for each customer contact. The ideal candidates would have leadership abilities that would contribute to the continued growth of the organization. This position is Entry-Level and full paid training will be provided

General Summary:
We need enthusiastic individuals who can listen to our customers and offer a unique and innovative solutions. The successful candidate for this role will have strong communications skills and a positive attitude that can be critical for offering quick and accurate assistance to customers. We require a highly motivated individual, who thrives in a constantly changing and exciting environment.

Duties:

  • Maintain quality service to adhering to policies, procedures and standards.
  • Provide the highest level of service to our customers.
  • Sell product and services by obtaining, clarifying, recording and forwarding orders.
  • Maintain knowledge of products and services by reading specifications updates and attending product knowledge sessions.
  • Clarify customers understanding of products and services by explaining product and service features; answering questions; offering relevant information.
  • Track all paperwork and complete applications with accuracy
  • Contribute to the team efforts by accomplishing related results as required

As a successful representative

  • Excellent Customer Service skills
  • Capacity to learn quickly in a constantly changing environment
  • Ability to work well in a team
  • Proficient time management skills
  • Ability to adapt in a fast paced environment
  • Strong written & verbal communication skills
  • Strong attention to detail
  • Strong multitasking skills
  • Must be flexible to work within schedules

We offer:

  • Weekly Compensation (Hourly)
  • Full Training – Entry Level Position
  • Growth Opportunity – move into management within months
  • One-on One Training
  • Trip Incentives – Paid Annual Trip
  • Other daily, monthly and quarterly incentives