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Customer Service Representative

Belron Canada

This is a Contract position in Peel region, ON posted September 8, 2017.

Job DescriptionPosition: Customer Service Representative, Mobile Status: Regular, Full-time Service: Speedy Glass® Reports to: Supervisor, Dispatch Location: Mississauga, Ontario The primary responsibility will be to exceed our customers’ expectations by providing the highest quality of service and standards. You will actively support the Central Mobile Manager and Dispatcher in the daily mobile activities. MAIN RESPONSIBILITIES * Contributes to meeting and exceeding sales objectives by delivering exceptional customer service experience. * Actively promote and organize Speedy Glass services and support customers throughout their contact with the company. * Identify customers’ glass needs, overcome objections, secure the work, and satisfy those needs. * Seize all opportunities to increase sales (add-on products) and develop the business of Speedy Glass® while supporting effective cost management. * Ensure accuracy of all work orders prior to dispatching technicians and repair specialists. * Maintains visibility of mobile vehicles by creating efficiencies and reduced days to serve as a backup dispatcher. * Co-ordinate inventory transition points, returns, adjustments, etc. by partnering with surrounding service centres and warehouses. * Maintain accurate daily inventory levels at all times. * Compliance with all operational requirements. PROFILE * High school diploma or equivalent. * Minimum of 2 years’ experience in retail sales and/or customer service. * Exceptional attention to detail. * Strong customer service and selling skills * Strong communication and problem-solving skills. * Telephone customer service experience. * Results and process oriented. * Ability to work under pressure and as part of a team in a fast paced environment. * Ability to multi-task. * Proficient in MS office applications. * Must be willing to work flexible hours including Saturday.