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Customer Service Representative

Flynn Group of Companies

This is a Contract position in Peel region, ON posted September 8, 2017.

Job DescriptionAs a construction contractor, Flynn Group of Companies is renowned for the expertise and care we bring to each project. Working with some of the world’s best architects and designers, we have produced award-winning building envelope solutions. Founded in 1978, we have since become North America’s leading building envelope contractor by serving our customers and supporting our employees. Experience the "Flynn Way" in a rewarding environment with room to grow. At Flynn, it’s not just a job; it’s a career. Position Profile: The qualified candidate will be customer focused with excellent verbal and written communication skills, meticulous attention to detail, reliable and available via phone on evenings and weekends. Responsibilities include: * Respond to a high volume of customer emails * Answer incoming customer telephone calls in a courteous and professional manner * Respond promptly to customer inquiries * Direct requests and unresolved issues to the designated resource * Communicate and coordinate with internal departments * Follow up on customer interactions * Being available evenings and weekends via phone/email * Provide administrative support as required Candidates must have the ability to: * Display excellent interpersonal and communication skills, both written and verbal * Analyze problems and have problem solving skills * Pay strong attention to detail * Effectively communicate with people at all levels and from various backgrounds * Organize with the ability to prioritize * Perform in a deadline oriented environment * Be reliable Position Requirements: * Work independently as well as in a team-based environment * Work in a fast paced environment * Display strong knowledge of relevant computer This is a full-time, permanent position We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request. Flynn Group of Companies is an affiliated contractor with the Helmets to Hardhats Program. For more information about Flynn please visit www.flynncompanies.com