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Emergency Dispatcher – Alarms

Sonitrol Security Systems of Toronto

This is a Contract position in Peel region, ON posted September 12, 2017.

Job Description

We are currently recruiting Emergency Dispatchers to monitor alarm systems using cutting edge technology in our Mississauga monitoring station. The successful candidate will professionally represent Sonitrol in all forms of contact with clients, police and fire agencies.

The ideal candidate must have experience in a call centre environment, with excellent customer service skills. She/he adjusts well to a fast paced environment where energy, enthusiasm, multitasking and professionalism are required.

The candidate must work independently and have a very good attention to detail. She/he must have strong communication skills. As we are a 24/7 monitoring facility, ALL candidates must enjoy working a flexible schedule. You will be required to work 40 hours per week on a variety of shifts and days of the week.

You will be required to pass a thorough background check.

We are looking to hire candidates who are full fluent in English, both oral and written. Preference will be given to those candidates who have completed an emergency Telecommunications course.

Duties

  • the successful candidate will monitor an alarm console,
  • respond appropriately to visual and audio alarms.
  • answer incoming calls requesting help,
  • make outgoing calls to clients and to police and fire agencies,
  • perform incoming data entry requests,
  • and support the other operators on shift.

Access to reliable transportation is recommended, as transit in the area is very limited. Preference will be given to candidates living in Mississauga and Brampton area.

Company DescriptionCompany Overview/About the job

Sonitrol offers the most unique, comprehensive electronic security protection available today. Our integrated service includes verified audio detection, access control, video surveillance, fire and perimeter detection and verification, low false alarms and the highest apprehension rate in the industry.

At Sonitrol, we work to build relationships for life by exceeding expectations. That’s our mission statement and we stand by it. Our highly trained professionals offer the best customer service possible. Our confidence in our systems and the people behind them is backed by a commitment to service that includes a satisfaction guarantee, service guarantee and a false alarm guarantee.

Visit our website www.sonitrolcanada.com for more information about our company.

Sonitrol is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Sonitrol will make accommodations available to applicants with disabilities upon request during the recruitment process.