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Senior Client Services Officer – Mississauga


This is a Full-time position in Mississauga, ON posted September 16, 2017.

7457Join the Global Community of Scotiabankers to help customers become better off.Purpose of JobThe Senior Client Services Officer is responsible for contributing to the Business Service Centre’s overall success by supporting the sales and marketing efforts of the Business Sales Managers by providing a high level of customer service to new and existing clients.

The incumbent will also identify and refer business opportunities to assist with the overall group objectives. The incumbent ensures all aspects of the Business Customers’ needs are addressed in a manner consistent with Scotia Service Standards and Complaint Resolution Standards and in doing so positively differentiate the level of service / support provided to the Customer from that provided by other financial institutions. Major Accountabilities1.Provide superior service and support to Customers and GTB Sales Managers by:Developing and maintaining an excellent knowledge and understanding of Global Transaction Banking products, services and pricing;Working with the APA system for new and existing clients to pull the APA addendum to send to CAU for processing;Working with the AS400 system to action internal requestsBuilding templates and tools to simplify work & increase productivity;Ensuring client relationships are received smoothly from the GTB Sales Managers; 2.Provide a high level of customer service by:Responding promptly and effectively to requests, concerns and complaints from the Customer, Centre and Sales Managers;Taking responsibility for and ensuring the successful implementation and maintenance of accounts and services to new and existing client relationships either from direct client contact or as directed from CRM’s/GTB Sales by liaising with designated Branch/Centre staff/ EO/CCEB/Cash and Treasury Management Services and the CAU as required;Assisting with the after sale support, maintenance and problem resolution of Global Transaction Banking products and services for assigned customers;Developing and maintaining an excellent knowledge of documentation for Global Transaction Banking products;Assisting with training sessions for high value clients primarily as a result of client staff turnover; 3. Contribute to the Centre’s growth, productivity and service by:Co-ordinating the input of updated Global Transaction Banking and/or service request forms to reflect changes to volumes and pricing;Maintaining appropriate customer files/documents and customer records;Actively identifying and participating with recommendations/ideas for process and systems improvements;Providing a high degree of service and support combined with innovative approaches to resolving Customer/Sales Officer issues while maintaining an overall low risk for the Centre;Identifying, referring, cross-selling business opportunities for the Centre through his/her ongoing customer contact and supporting the business sales team with their sales strategies RequirementsMinimum 2

– 3 years of experience in working with business accounts and resolving complex inquiries in a financial insitutionPost-Secondary Education CompletedProficient in Microsoft Office, including Word and ExcelExcellent communication skills, both written and verbalExcellent customer service skills, proven in a financial institution or related environmentAbility to prioritize and problem solve in a fast paced environment, results driven.Ability to understand documentation required to sell/service electronic banking products and Business AccountsKnowledge of commercial lending and investment products. This position is located at Tahoe Blvd, Mississauga. Hours of Operation: 7:00 am – 8:00 pm. Monday – Friday, 37.5 hours/week. Location(s): Canada : Ontario : MississaugaAs Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.