Senior Investigator

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CUSTOMER

• Lead a variety of investigations, including cybercrime and non-criminal in nature
• Apply sound methodologies to collect, preserve, and analyze evidence while staying current on global emerging technology threats
• Identify reported incidents promptly and take appropriate action to minimize potential losses
• Assess and prioritize files and investigate assigned cases ensuring proper protocols are in place and effectively applied
• Work effectively with counterparts at other FI’s, law enforcement and others in the judicial system to maximize opportunities for the recovery of assets and to reduce TDBFG exposure
• Conduct investigations in a professional and timely manner
• Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place such as following up for corrective action where applicable
• Identify industry and criminal risk trends for own area and share knowledge with appropriate parties
• Work effectively with counterparts at other FI’s, law enforcement and others in the judicial system to maximize our opportunity for the recovery of assets and to reduce our exposure to losses
• Maintain good working relationships with internal partners (e.g. HR, Employment Standards and Legal etc.,) for investigative purposes
• Collect evidence from computers, laptops, phones, Blackberry’s, iPads, databases and a variety of other devices/systems capable of storing valuable electronic data
• Applies sound methodologies to collect, preserve, and analyze digital evidence
• Focus on operational efficiency to ensure the Digital Evidence team is leveraging tools and processes that reduce redundancy and improve capacity
• Develop procedures and standards and deliver advice, direction and education to employees

SHAREHOLDER

• Support the annual planning cycle; confirm quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown
• Plan and deliver efficient and cost-effective processes that support and promote the implementation of programs
• Evaluate the effectiveness of processes/services and recommend/champion possible enhancements
• Ensure a high level of service by setting clear service standards, measuring effectiveness, maintaining appropriate resources and streamlining processes to meet/exceed standards
• Prioritize and manage own workload to meet service level requirements for service and productivity
• Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Run analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Investigates criminal cases ranging from simple to complex in nature
• Sound knowledge of Bank products, systems, policies and procedures
• Strong knowledge of criminal investigative techniques, related laws governing collection of evidence, court proceedings and financial/criminal trends
• Represents the Bank in court proceedings
• Manages programs/projects/ initiatives of low to moderate scope and complexity
• Expert level professional role requiring in-depth knowledge/ expertise in own field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Understands the industry, competition and the factors that differentiate the organization
• Impacts a range of functional programs across own and related teams
• Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
• Builds stakeholder alignment in leading projects and activities
• Works independently as the senior technical lead and guides others within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Generally, reports to a Manager/Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 5+ years relevant experience

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.