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Bi-lingual Technical Support Analyst

ComputerTalk Technology Inc.

This is a Contract position in Mississauga, ON posted September 18, 2021.

About us: ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team.

The environment is dynamic, challenging, exciting, and rewarding.

We attribute our success to the quality of the staff we bring on board.

We have designed, deployed, and supported contact center and Unified Communication solutions for more than 400 clients worldwide.

Established in 1987, ComputerTalk is headquartered in Markham, with sites in, Montreal, and Chicago.

We are one of the most successful providers of Cloud Hosted Contact Center and Unified Communication Solutions in Canada.

Our ice suite of products are used in major contact centers globally.

With continuous expansion on the horizon we are looking for candidates who are open minded and have a good attitude and aptitude to try new things.

About the Role: User support and customer service on company supported computer applications and platforms.

Troubleshoot problems and advise on the appropriate action.

Main Job Tasks and Responsibilities Respond in French and English to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes and updates on call rotation About you: Education and Experience Working knowledge of fundamental operations of relevant software, hardware and other equipment Fluent in French and English Knowledge of relevant call tracking applications Knowledge and experience of customer service practices Related experience and training University Degree in relevant field Windows administration and deployment Experience with Cisco nice to have Key Competencies Oral and written communication skills Customer service orientation Problem analysis and problem-solving Adaptability Planning, organizing and attention to detail Stress tolerance Team player