Bilingual Customer Service Representative

Responsibilities” Manage consumer interactions professionally, efficiently and with good communication skills.” Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.” Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP CRM.” Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.” Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.” Drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts and accessories to consumers.” Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements. ” Exceed established key performance indicator metrics such as: consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.” Provide back-up support for other queues and departments as necessary.Qualifications” High School diploma or equivalent required, college degree strongly preferred” Minimum 1 year experience in sales or consumer servicesKnowledge, Skills & Abilities ” Excellent communication skills – verbal, written” Bilingual in written verbal English and French is required” Strong selling and persuasion skills” Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs” Pro-active problem-solving skills” Ability to work well within team environment” Intermediate proficiency with keyboard and Microsoft Office applications” Ability to multi-task is required” Career ambitions” Experience with SAP CRM, Service Bench, UWEJD, AS400, Avaya phone systems a plus” Must successfully complete initial training and probationary periodPhysical Demands While performing duties of this job, the employee is regularly required to use hands to operate computer keyboard and to wear a telephone headset. The employee will frequently sit at a computer workstation. The employee must occasionally lift and/or move a minimal number of objects. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Work Environment This position works in a typical call center environment. The noise level in the work environment is usually moderate. No travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.