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Remedy Administrator/Configuration SME

CGI Group

This is a Contract position in Mississauga, ON posted January 6, 2022.

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Position Description:

Join our Global Technology Operations Team!

Are you motivated by a fast paced work environment collaborating with a great team and reliable coworkers? You’ll be part of a tight knit IT Service Management project team.

This role will work closely with the business and IT teams to gather input to support ongoing business needs for ITSM configuration, development, implementation and support.

Your future duties and responsibilities:

Candidates must have expert knowledge of BMC Remedy and Helix product.

• Have hands-on experience Configuring: working on workflows, Validation rules and Approval processes.
• Developing Service Catalogue improvements (Digital Workplace).
• Provide templates for data gathering.
• Work with client for data gathering.
• Review data collected and provide recommendations.
• Prepare and review SRM Specifications documents for templates build and support group definition.
• Analyze requirements from customer.
• Prepare documents according to project plans.
• Import data.
• Execute configuration.
• Build Reports.
• Provide Knowledge transfer to team members as required.

Required qualifications to be successful in this role:

Must Have Skills:

• 5+ years of proven functional skills working on a variety full life-cycle Remedy / ITSM projects.
• University degree or College diploma.
• Experience working with BMC Remedy, BMC Helix, DWP, SRM, SLM, Atrium CMDB, Effective Technologies Transport utility.
• ITIL v3 or v4.
• BMC Certification.
• Expertise in Asset Management, ITIL, Software Development Lifecycle (Waterfall and Agile).

Professional Skills:

• Ability to manage client relationships.
• Excellent problem solving skills, creativity, and insight with the ability to dissolve crisis situations with clients.
• Strong interpersonal, presentation and communication skills.
• Comfortable in front of a technical or managerial audience.
• Ability to lead a workshop or small scale training course.
• Excellent verbal and written communication ability.
• Creation of quality presentations, white papers, etc
• Writing the technical grids for proposal responses.
• Strong analytical and overall technical skills.

Skills:

  • Config Analyst (ITSM, SRM)
  • Remedy

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.