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Manager, Technical Services

City of Mississauga

This is a Contract position in Mississauga, ON posted January 10, 2022.

Req ID: 21115
Vacancy Type: Permanent 
Number of Positions: 1  
Closing Date: 01/24/2022

Job Summary

Reporting to the Director of Works Operations and Maintenance, you will sit on the Division’s Management Team and contribute to the delivery of the highest quality services to our customers and demonstrate excellence in people leadership.

Duties and Responsibilities

  • Be a strategic thinker and accomplished project manager, whose leadership of unionized and non-unionized employees will contribute to the evolution of Mississauga as Canada’s sixth largest city. 
  • Maintain staff by recruiting, selecting, onboarding training and developing to provide services effectively and efficiently. 
  • Manage the Surveys and Inspection, Maintenance Standards and Permits, and Transportation and Works Permit and Administrative Services, sections to ensure the delivery of quality service and that financial objectives are met.
  • Manage the PUCC (Municipal Consent) and Road Occupancy Permit processes. 
  • Maintain quality service by analyzing current methods, policies and procedures; analyzes and resolves issues by identifying efficiencies and recommending system enhancements to ensure the best interest of the users and the City. 
  • Pro-actively develops new methods, policies and procedures to better the permitting (PUCC and Road Occupancy) processes and requirements to meet the evolving needs of the users and to protect the City’s interests including investigating the need to introduce new fees.
  • Collaborates, as required, with department managers from various divisions to develop operating plans and or strategic solutions to difficult permitting sites. 
  • Ensures all financial and legal obligations are satisfied by managing the collection and/or return of fees, deposits, insurance, refunds as well as recoverable works for internal and external clients are appropriately invoiced and recovered. 
  • Manages staff performance to achieve desired results and business outcomes by communicating job expectations, monitoring and appraising job results. 
  • Manage employee and labour relation matters including discipline, grievances, performance, attendance management and workplace inspections/investigations.
  • Cultivates a culture of continuous improvement within the section, evaluating service delivery on an ongoing basis in consultation with staff, senior management, service users and partners and implementing and managing change.
  • Develop section standards and collaborate with Works Operations and Maintenance Divisional Leadership Team in developing various technical reports to ensure strategic goals are captured and measured. 
  • Manages recoverable works processes to ensure internal and external clients are correctly invoiced and recovered as per City standards. 
  • Assists with the Development of the Roads Service Area annual Business Plan and Budget, and ensures that the section’s expenditures are controlled and maintained within approved budget limitations.
  • Reviews and comments on Franchise Agreements and Municipal Access Agreements with Public Utilities.
  • Provide technical advice and recommendations on Works related issues.
  • Participate in collective bargaining negotiations and administer the collective agreement.
  • Participates on Divisional Emergency Response team and respond to emergency situations such as severe floods, wind events and snow storms.
  • Performs other duties as assigned.

Skills and Qualifications

  • Post-secondary diploma/degree in Civil Engineering or related field; or any combination of education and experience deemed equivalent.
  • Minimum of five years of progressive municipal road maintenance and/or construction experience. 
  • Previous Managerial experience in a unionized environment is preferred.
  • Requires in-depth knowledge of civil engineering principles, methods, and practices related to road construction & maintenance, service connections, and utility installations. 
  • Previous experience with Municipal Consent Process (Public Utility Coordination and Road Occupancy Permits) is an asset.
  • Possess working knowledge of the Occupation Health and Safety Act and its Regulations, Ontario Provincial Standards and Specifications (OPSS) and Minimum Maintenance Standards (MMS) for Municipal projects.
  • Demonstrated ability to work with a variety of stakeholders and audiences with differing views and perspectives including Members of Council, the public and community groups; strong negotiation skills.
  • Strong strategic and decision making skills balanced with a pragmatic, results-oriented approach.
  • Demonstrated leadership ability for coaching, developing and leading a team through times of continuous change while maintaining a positive, healthy and productive work environment.
  • Proven record of executing procedures and processes which foster efficiencies and result in an increase in productivity.
  • Demonstrated ability to communicate and transfer information and knowledge in a formal and informal environment along with solid written and verbal communication skills.
  • Establishes processes, controls and measures to ensure fiscal responsibility.
  • Well-developed written communication skills are required for preparation of correspondence and reports.
  • Good judgement, tact and diplomacy as demonstrated through excellent interpersonal skills are required.
  • Strong strategic and analytical skills balanced with a pragmatic, results-oriented approach. 
  • Must demonstrate good organizational and time management skills with ability to self-manage.
  • Demonstrated ability to work independently and as a part of a multi-faceted team with both internal and external interests.
  • Relationship building with key internal /external stakeholders.  
  • Experience with various software applications with above average abilities in MS Office.
  • Experience with INFOR Public Sector Application Software is considered an asset. 
  • A valid Ontario Class ‘G’ driver’s license and availability of personal vehicle.

#LI-TW

Hourly Rate/Salary: $ 102,639.00 – $ 136,847.00 
Hours of Work: 35 
Work Location: Mavis Yard: Common Building 
Department/Division/Section: T&W/Transportation&Works Dept , T&W/Works Operations & Mntce Division , Technical Services 
Non-Union/Union: Non Union 

 

COVID-19 Update: As per the City’s Employee and Volunteer COVID-19 Vaccination Policy, all external candidates (including previously employed individuals) must show their Fully Vaccinated Confirmation or apply for and receive confirmation of a creed or medical exemption from the City before their first day.

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act. 

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.