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Senior Analyst – Supply Chain

American Eagle Outfitters

This is a Contract position in Mississauga, ON posted November 23, 2021.




POSITION TITLE:                Sr. Analyst – Supply Chain Customer Promise

REPORTS TO:                      Manager – Customer Promise Strategy & Analytics


American Eagle Outfitters (AEO) is rapidly transforming its supply chain as customer behavior patterns shift. As more customers shop online, AEO needs to build a supply chain infrastructure that can service its stores as before, get to more online customers faster, and do so in an economical way. As an analyst on the Customer Promise team, you will play an integral role in enabling AEO’s distribution network to achieve an expedited, secure and consistent experience for our customers (stores and digital). You will be responsible for identifying, measuring and seeking out improvements in order to achieve our “Customer Promise” goals. You will create or develop KPIs and leverage customer feedback tools in order to identify areas for opportunity across our order fulfillment network. You’ll partner with various teams to develop the proper requirements and data structures to increase the visibility for such stakeholders. You will partner with your manager and other stakeholders to take the insights to appropriate action. You are expected to be an analytical thinker that takes delight in writing SQL queries (or Python/R code) while being able to explain the work in a simple language. You will inspire your team and lead efforts to deliver sound results; exceeding customer expectations, optimizing spend, delivering innovation while being part of a strongly engaged team.


Your responsibilities:

  • Developing and identifying opportunities that would help sustain or enhance the customer promise
  • Use programming tools to create visual and optimization models that would drive customer promise initiatives, such as express delivery and tracking of parcel customer orders
  • Be an experimenter: spend time understanding data structures and stakeholder requirements to translate into a report, insight or tool that can lead to an actionable outcome for the company; innovate on improvement opportunities
  • Performing a wide variety of data analyses in various formats, using different applications, and extracting data from various data warehouses and repositories.  You will turn data into useful information and daily/weekly reports
  • Performing daily analysis of operational metrics and producing reports that will indicate the level of daily compliance with prescribed plans; this will be in the form of plan versus actual performance.
  • Formulate data-driven analyses & ad hoc deep-dives to enable supply chain visibility & timely strategic business decision-making; use advanced statistical/analytical/modeling approaches in order to provide insights to AEO’s supply chain, transportation and delivery network demonstrating subject matter expertise to assist others in digesting the output of  models 
  • Periodic monitoring of service levels and carrier productivity through recurring report generation. Identification of compliance issues in a timely fashion that impact customer promise.
  • Ensuring all process improvement initiatives support the long-term strategic needs of the DCs and Global Logistics teams (including but not limited to automation, innovation and monitoring of other process improvement topics) and building/managing the capital outlay.
  • Partnering with supply chain strategy leadership to develop baseline customer promise metrics to document benefits and impacts of projects and initiatives.
  • Assist with the establishment of a data driven culture – always questioning using anecdote-based-statements and proving/disproving theories/assumptions through data
  • Strive towards quick turnarounds – don’t make perfect the enemy of progress


Experience required:

  • Data driven, analytical thinking; ability to apply mathematics / analysis to quantify problems and impacts made by improvements to process
  • Strong experience with Microsoft Excel, intermediate skill level preferred
  • Knowledge of SQL, Python, R, Tableau and simulation/modeling tools highly desirable. Passion to do deep data analysis.
  • Strong analytical, prioritizing, social, problem-solving, & planning skills and highly organized.
  • Effective verbal and written communication; soft-skills to interact with DC leadership team as needed.
  • Self-starter with a proven ability to handle multiple tasks, motivated by a dynamic environment.


Education & Experience:

  • BS/Masters degree in Industrial Engineering, Supply Chain/Logistics, or Statistics
  • 0-5+ years’ in data analysis roles




AEO is an Equal Opportunity Employer and is committed to complying with all federal and provincial equal employment opportunity and human rights laws. AEO prohibits discrimination against associates and applicants for employment because of the individual’s race, national or ethnic origin, color, religion, age, sex, sexual orientation, marital status, family status, disability, a conviction for which a pardon has been granted or any other ground protected by applicable human rights legislation. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.