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Sales Coordinator

Marriott International

This is a Contract position in Mississauga, ON posted January 22, 2023.

Additional Information REMOTE
Job Number 23009850
Job Category Sales & Marketing
Location Central Canada Sales Office, 2425 Matheson Blvd. E. Suite 100, Mississauga, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Non-Management

JOB SUMMARY

  • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
  • Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g.,
  • brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to
  • Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in
  • the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room
  • types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and
  • communicate with them by phone and email to respond to questions and requests.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and
  • professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all
  • guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine
  • appreciation. Speak with others using clear and professional language; prepare and review written documents accurately
  • and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with
  • others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less
  • than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with
  • company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Guest Relations

  • Address guests’ service needs in a professional, positive, and timely manner.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and
  • watching/listening to guest preferences and acting on them whenever possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific
  • process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the
  • guest’s name when possible.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in
  • one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before
  • placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading
  • and editing written information to ensure accuracy and completeness.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales

  • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing

faxes, delivering incoming faxes, copying, opening or distributing mail).

CRITICAL COMPETENCIES

Analytical Skills

  • Computer Skills
  • Learning

Interpersonal Skills

  • Team Work
  • Interpersonal Skills
  • Customer Service Orientation
  • Diversity Relations

Communications

  • English Language Proficiency
  • Communication
  • Listening
  • Telephone Etiquette Skills
  • Writing
  • Applied Reading

Personal Attributes

  • Dependability
  • Integrity
  • Positive Demeanor
  • Presentation
  • Initiative

Organization

  • Detail Orientation
  • Time Management
  • Multi-Tasking
  • Planning and Organizing

PREFERRED QUALIFICATIONS

Education – High school diploma/G.E.D. equivalent

Related Work Experience – At least 1 year of related work experience

Supervisory Experience – No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Central Canada Sales Office takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?