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Inside Sales Associate – Mississauga, ON

KBC Tools & Machinery

This is a Contract position in Peel region, ON posted October 10, 2017.

Job Description

Summary: The Inside Sales Associate will primarily be responsible for responding to customer calls, assisting with merchandise or services inquiries, and directing phone and web-based sales orders.

Job Duties

  • Liaise with the various departments to ensure awareness of the incentives and promotions being offered
  • Greet customers and discuss type, quality, and quantity of merchandise or services required
  • Generate customer sales through cold calling and networking
  • Promote sales to existing clients
  • Develop reports and proposals as part of sales presentation to illustrate benefits from use of good or service
  • Identify and solicit potential clientele
  • Overcome objections of prospective customers
  • Adapt communication style in order to deliver information effectively to a range of individuals
  • Take orders from clients, order desk
  • Build and maintain ongoing awareness of new products and services, competitor activities, and other research
  • Develop and build relationships with new accounts and develop additional contacts within existing accounts
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Keep up-to-date records on sales calls, customer contacts, and details of meetings in a timely manner in the format required
  • Relay customer quality improvement suggestions for company products and services

Job Requirements

  • Three years of related sales experience
  • Strong knowledge of sales principles, methods, practices, and techniques
  • Proven sales ability with capability to meet and surpass targets and goals
  • Always maintains professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
  • Maintain a high level of product and service knowledge
  • Ability to effectively communicate both verbally and in writing
  • Ability to prioritize and manage conflicting demands
  • Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
  • Demonstrated time management skills
  • Exceptional objection-handling skills
  • High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
  • High level of integrity and work ethic

Work Conditions

      • Interaction with customers/clients, and the public at large
      • Occasional overtime
      • Operation of desktop computer and peripherals

Company DescriptionWho are we?
At KBC Tools & Machinery, we do what we say, and say what we do!

Our goal is to provide the best-quality products to our customers faster and more economically than our competitors.

The KBC team works to get 99.9% of all in stock orders out the same day with an error rate below .03%. We are really good, but we can always be better. We love our clients, and we take care of them one order at a time to keep them coming back and help keep their businesses growing. We offer steady hours and a straight Monday through Friday day shift, with occasional Saturday hours.

Who are you?
You want a challenge. You want to see your efforts make a difference in the day to day performance of where you work. You put your heart, brain, and brawn into what you do, and you expect the same of your team. You appreciate being part of the management team and having your voice heard. You work alongside with your team so that everyone knows you can do it, and respect you for who you are, what you know, and what you do. You give it your all when at work, and appreciate that when you walk out at the end of the day, you’ve done everything you could and now your time is your own. Work, life, family are all in balance.

How to Apply