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Client Engagement Manager, Cybersecurity

CGI Group

This is a Contract position in Mississauga, ON posted January 6, 2022.

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Position Description:

Join our Global Technology Operations Team!

Are you motivated by the opportunity to delight your clients by providing them with innovative
solutions to complex technical problems? These are exciting times for CGI and are looking for
talented individuals to trail blaze with us. If you have a pioneering spirit and thrive on innovative projects, where you can influence the direction of technical strategy, now is the time to join this dynamic team. We need to double our capacity to satisfy growing client demand globally and are we looking for top talents!

Your future duties and responsibilities:

The role will require communication and interaction with multiple internal/external clients and teams supporting the delivery of all services.

As a Client Engagement Manager, you will:

• Act as the primary point of contact and consultant for client service delivery;
•Responsible for delivery of contracted services to clients of a large account or a group of
accounts to ensure that SLAs (service level agreements) as defined in the relevant contracts are met;
• Responsible for quality of services, adherence to service level agreement (SLA) and
profitability of all operations services delivered under the SLA;
• Builds and maintains strong client relationships, and participates in client meetings regarding
performance to ensure client satisfaction;
• Ensures that operational teams maintain a clear understanding of the client’s needs, and provides day-to-day client advice and support;
• Ensures that implementations of changes or new initiatives are delivered on time and meet
client requirements by maintaining tight control over the project schedule, risks, scope of work and budget;
• Verify that all processes and methodologies are followed as specified and ensures that effective monitoring and controls are in place to support the Client Delivery;
• Promotes the CGI capabilities to clients, identifies sales opportunities to be forwarded to the
Sales & Client Delivery Leader, and works to achieve contract extension or to win additional
business within the account(s);
• Ensure that CGI is in compliance with the contract with our delivery model;

Required qualifications to be successful in this role:

Essential Qualifications:
• 3 to 5 years+ of relevant client engagement or service delivery experience preferably within an IT consulting environment.
• University degree or college diploma in Business/Technology or Project Management
• Knowledge of Enterprise level Tier 1 services & Cyber Security Operations
• Effective business communication skills
• Ability to work effectively with a geographically diverse team using collaborative tools
• Ability to manage multiple engagements effectively
• Fully demonstrate understanding and emulate ITIL framework of Operations

Desired Qualifications:
• Security Certified – CISM/CISSP
• Knowledge or experience in Cloud, i.e., GCP, Azure or AWS
• ITILv4 Certification is considered an asset

Professional Attributes:
• Results-focused with a strong track record of successful delivery
• Relationship and Stakeholder Management

Skills:

  • Budgeting
  • Client Delivery
  • Client Management
  • Client Relationship
  • Communication (Oral/Written)
  • Communications Management
  • Leadership
  • Project Management (T1)
  • Resource Mgmt & Operations

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.